Effective date: 14 October 2026
1. Processing time
Orders are prepared and handed to the carrier within 1–3 business days (Monday–Friday, excluding Chinese public holidays). You will receive a confirmation email with your tracking number as soon as the parcel is dispatched.
2. Delivery methods and estimated times
- Standard international shipping (tracked): about 7–20 business days after dispatch, depending on destination.
- Express shipping (where available): about 3–8 business days after dispatch.
These are estimates from the dispatch date, not guarantees. Customs inspection and local holidays can add time. The estimate for your destination is shown at checkout before you pay.
3. Shipping costs
Shipping is calculated at checkout based on destination, weight and the method you choose, and is always shown before payment. Any free-shipping promotion and its threshold will be stated on the product or cart page.
4. Customs, duties and taxes
Shipments are sent delivered duty unpaid (DDU): import duties, VAT/GST and customs clearance fees in the destination country are the recipient’s responsibility. We declare parcel contents and value truthfully. These charges are not refundable by us; in some countries you may reclaim them from your customs authority.
5. Tracking
A tracking number is emailed to you at dispatch and is also visible under “My Account” if you created one. If tracking shows no movement for more than 10 business days, contact us and we will investigate with the carrier.
6. Wrong address and failed delivery
Please double-check your shipping address before paying — we cannot change it once the parcel is dispatched. If delivery fails because of an incorrect or incomplete address, or because the parcel was not collected, it will be returned to us. We can redeliver at your cost, or refund the goods value minus actual shipping, following our Return & Refund Policy. If the address error was ours, we bear all costs.
7. Lost or damaged in transit
We remain responsible for your goods until they are delivered to the address you provided. If a parcel is lost, or arrives damaged, contact postmaster@campvessel.com within 7 days with photos of the parcel and contents. We will open a carrier investigation and, in line with our Return & Refund Policy, send a replacement or issue a refund. We are not liable for parcels stolen after correct delivery, but we will assist with any claim.
8. Shipping restrictions
Hazardous or restricted items — such as fuel, gas canisters, certain lithium batteries and blades — cannot be shipped by air or to some countries. Any restriction is stated on the product page before you order. If we discover after ordering that an item cannot be shipped to your address, we will contact you and refund that item in full.
9. Contact
Changsha Muquan Drinking Water Business Co., Ltd.
No. 188 Hanguang Road, Wangyue Subdistrict, Yuelu District, Changsha, Hunan 410000, China
Email: postmaster@campvessel.com · Tel: +86 139 7589 1822
Monday–Friday, 9:00–18:00 (GMT+8)