Privacy Policy
Effective date: 14 October 2026
This policy explains what personal data campvessel.com collects, why we collect it, who we share it with, and the rights you have. The site is operated by Changsha Muquan Drinking Water Business Co., Ltd., No. 188 Hanguang Road, Wangyue Subdistrict, Yuelu District, Changsha, Hunan 410000, China.
1. What we collect
- Order information: name, email address, shipping and billing address, phone number, and the items you order.
- Payment information: handled by our payment providers (such as card networks, PayPal or Stripe). We never see or store your full card number or security code.
- Account information (only if you create an account): username, email and order history.
- Technical and usage data: IP address, browser type, device information and pages visited, collected through cookies or similar technologies, plus the content of any message you send us.
2. Why we use it
- To fulfil your order: process payment, ship the goods, issue invoices and handle support, returns and refunds.
- To comply with legal obligations such as tax, accounting and consumer protection law.
- To send service messages you need, such as order confirmations and shipping updates. Marketing emails are sent only with your consent, and every one contains an unsubscribe link.
- To keep the site secure, prevent fraud and improve how it works.
For EU and UK customers, the legal bases we rely on are: performance of our contract with you, compliance with legal obligations, our legitimate interests in running a secure shop, and your consent where the law requires it.
3. Who we share it with
We share personal data only as far as necessary with: payment processors; shipping carriers and logistics partners (name, address and phone number so they can deliver); and hosting, email and website service providers who process data on our instructions. We may disclose data to authorities where legally required. We do not sell your personal data.
4. How long we keep it
Order and invoice records are kept for as long as applicable tax and accounting law requires. Other personal data is kept only as long as needed for the purposes above, or while your account remains active. Marketing data is kept until you unsubscribe or withdraw consent.
5. Your rights
You may ask us to access, correct, delete or restrict your personal data, to provide it in a portable format, to object to certain processing, and to withdraw consent at any time. EU and UK residents also have the right to complain to their supervisory authority. Email postmaster@campvessel.com with your request and we will respond within 30 days.
6. Cookies
We use essential cookies to make the cart and checkout work. Where the law requires consent for analytics or marketing cookies, we ask for it before setting them. You can block or delete cookies in your browser settings; the shop may not work fully without essential cookies.
7. International transfers
Your data is processed in China and by service providers in other countries. Where personal data from the EU, UK or Switzerland is transferred outside those regions, we rely on appropriate safeguards such as standard contractual clauses.
8. Children
The site is not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us with data, contact us and we will delete it.
9. Security and changes
We use reasonable technical and organisational measures to protect your data, though no method of transmission or storage is completely secure. Changes to this policy are posted on this page with an updated effective date.
10. Contact
Changsha Muquan Drinking Water Business Co., Ltd.
No. 188 Hanguang Road, Wangyue Subdistrict, Yuelu District, Changsha, Hunan 410000, China
Email: postmaster@campvessel.com · Tel: +86 139 7589 1822
Monday–Friday, 9:00–18:00 (GMT+8)